Terms of Service

These Terms of Service (the “Terms”) govern access to and use of Sergio, including sergio.serviche.com, related software, APIs, integrations, communications tools, artificial intelligence features, and services (collectively, the “Service”). The Service is provided by Village Home Cleaning LLC, doing business as Serviche (“Serviche,” “we,” “us,” or “our”). Sergio is the name of the product and is not a separate legal entity.

By creating an account, clicking to accept, executing an order form that references these Terms, or accessing or using the Service, the person or entity using the Service (“Customer,” “you,” or “your”) agrees to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization.

1. Eligibility and Business Use

The Service is intended only for businesses and their authorized users, not for personal, family, or household use. Each authorized user must be at least 18 years old and legally capable of entering into a binding agreement. Customer is responsible for its authorized users and their compliance with these Terms.

2. The Service; Beta Features

Sergio is an AI-powered back-office platform for service businesses. Depending on the features enabled by Customer, the Service may assist with or take actions involving customer communications, appointment booking and rescheduling, scheduling and dispatch, quotes and estimates, payment-related instructions, follow-up communications, operational records, and other workflows and integrations.

We may add, modify, suspend, or discontinue features. Features identified as beta, pilot, preview, early access, or similar (“Beta Features”) may be incomplete, change materially, contain errors, or be discontinued without notice. Beta Features are provided for evaluation, without service-level commitments, and should not be used for high-risk or legally required functions unless we expressly agree otherwise in writing.

The Service is an operational tool and is not legal, tax, accounting, employment, medical, financial, insurance, or other professional advice.

3. Accounts and Security

Customer must provide accurate account information; protect passwords, API keys, and login credentials; limit access to authorized users; configure permissions appropriately; and promptly notify us at c@serviche.com of suspected unauthorized access. Customer is responsible for activity under its account except to the extent directly caused by Serviche’s breach of these Terms.

Customer may not share credentials among unauthorized persons, circumvent access controls, or allow any person to access the Service in violation of law or these Terms.

4. AI, Automated Actions, and Customer Oversight

The Service uses artificial intelligence and automated systems to interpret information, generate content, recommend actions, and, when enabled, take actions on Customer’s behalf. AI outputs may be inaccurate, incomplete, inappropriate, non-unique, or unavailable.

Customer is responsible for configuring the Service; supplying accurate policies, prices, schedules, instructions, and business information; selecting approval and automation settings; maintaining reasonable human oversight; reviewing material decisions and outputs where appropriate; and determining whether an action is suitable and lawful for Customer’s business.

Unless Serviche expressly agrees in a separate writing, Customer will not use the Service to make or substantially facilitate decisions that determine a person’s eligibility, selection, or access in employment, housing, education, lending, credit, insurance, healthcare, legal services, or another area that produces legal or similarly significant effects. Customer will not rely on the Service as the sole basis for any such decision.

Customer is responsible for its use of outputs and for verifying any facts, calculations, availability, prices, legal requirements, or other material information before acting on them.

5. Authority to Act

By enabling the Service to communicate with third parties, modify schedules, access connected systems, transmit payment-related instructions, or perform another action, Customer authorizes Serviche to take that action on Customer’s behalf within the permissions and settings Customer provides.

Customer represents that it has all rights, notices, permissions, authorizations, and consents required for Serviche and its subprocessors to perform the enabled actions. Customer remains the merchant, service provider, employer, sender, and contracting party, as applicable. Serviche does not become a party to Customer’s agreements with its customers, employees, contractors, vendors, or other third parties.

6. Customer Communications

When Customer uses the Service to send or respond to texts, emails, calls, or other communications, Customer is the sender and is responsible for the recipients, content, timing, frequency, purpose, and lawfulness of those communications.

Customer must:

• obtain and maintain every consent, authorization, and other legal basis required to contact each recipient through the selected channel;
• maintain records sufficient to demonstrate consent and the scope of that consent;
• identify itself as the sender where required;
• honor opt-outs, revocations, do-not-call requests, suppression lists, quiet hours, and frequency limits within the time required by law;
• ensure that purchased, uploaded, or connected contact lists were collected and may be used lawfully;
• comply with the Telephone Consumer Protection Act, CAN-SPAM Act, Telemarketing Sales Rule, state mini-TCPA laws, state do-not-call laws, and other applicable advertising, privacy, and communications laws; and
• not use the Service to send unlawful spam, deceptive content, abusive communications, or messages to a person Customer is not legally permitted to contact.

Serviche may block, delay, suspend, or require review of communications when we reasonably believe doing so is necessary to address legal, security, deliverability, provider-policy, or abuse risk. Product settings and automated opt-out handling do not replace Customer’s compliance obligations.

7. Payments and Financial Functions

The Service may connect to third-party payment processors or financial platforms. Unless expressly stated otherwise, Serviche is not a bank, payment processor, money transmitter, payroll provider, accountant, or financial institution.

Customer is responsible for the accuracy and authorization of prices, charges, holds, refunds, cancellation fees, wage or contractor-payment information, and other financial instructions; compliance with payment-provider and card-network rules; taxes, wages, payroll, accounting, and employment obligations; chargebacks and customer disputes; and review of records before reliance. Third-party financial services are governed by their own terms.

8. Customer Data and Data Processing

8.1 Customer Data and License

“Customer Data” means information, content, records, messages, customer or prospect information, business information, files, instructions, and other data submitted to, connected to, transmitted through, or processed by the Service on Customer’s behalf. As between the parties, Customer retains its rights in Customer Data.

Customer grants Serviche a worldwide, non-exclusive, royalty-free license during the Term to host, copy, transmit, display, process, analyze, modify, and otherwise use Customer Data as necessary to provide, support, secure, and improve the Service for Customer; carry out Customer’s instructions; prevent fraud or misuse; and comply with law. The rights in Section 9 apply after the Term to Aggregated and De-Identified Data.

Customer represents that it has all rights and lawful bases necessary to provide Customer Data and authorize the processing described in these Terms and the Privacy Policy. Customer will provide legally required notices and obtain legally required consents from individuals whose information is included in Customer Data.

8.2 Roles

For Personal Information in Customer Data, Customer generally acts as the business, controller, or equivalent entity, and Serviche generally acts as Customer’s service provider, contractor, or processor. For account, billing, security, support, and direct business-relationship information for which Serviche determines the purposes and means of processing, Serviche may act as a business or controller.

8.3 Processing Restrictions

When Serviche acts as Customer’s service provider, contractor, or processor, Serviche will process Personal Information only to provide, maintain, support, secure, troubleshoot, and improve the Service for Customer; perform the workflows and integrations Customer configures; communicate as Customer directs; prevent or investigate security incidents, fraud, and abuse; comply with law; and perform other documented instructions agreed by the parties.

Except as permitted by applicable law, Serviche will not sell or share Personal Information in Customer Data; retain, use, or disclose it outside the direct business relationship with Customer; use it for a commercial purpose other than the specific purposes described above; or combine it with Personal Information from another customer or source, except as necessary to provide the Service, for security and fraud prevention, with Customer’s direction, or after lawful aggregation or de-identification under Section 9.

Serviche will provide the same level of privacy protection required of service providers, contractors, or processors under applicable law; will notify Customer without undue delay, and where required no later than five business days after determining, if Serviche can no longer meet an applicable obligation; and will permit Customer to take reasonable and appropriate steps to stop and remediate unauthorized use of Personal Information. Creating and offering Shared Systems under Section 9A is lawful aggregation or de-identification under Section 9.

8.4 Assistance, Subprocessors, and Deletion

Taking into account the nature of processing and information reasonably available, Serviche will provide reasonable assistance with verified privacy requests, legally required assessments, and regulatory inquiries relating to Customer Data. Serviche may satisfy reasonable assessment obligations by providing current security documentation, questionnaires, summaries, or third-party reports, subject to confidentiality and security restrictions.

Serviche may use subprocessors to provide the Service. Serviche will contractually require subprocessors that process identifiable Customer Data to protect it and process it only for authorized purposes. A current subprocessor list may be made available on request or through the Service.

Following termination or a valid deletion instruction, Serviche will delete or return identifiable Customer Data within a commercially reasonable period, subject to legal retention duties, security and fraud records, dispute or litigation holds, and backups that remain protected and expire in the ordinary course. Customer is responsible for exporting Customer Data it wishes to retain before termination.

If the parties execute a separate data processing addendum (“DPA”), the DPA controls over these Terms with respect to its subject matter.

8.5 AI Processing

Serviche and its AI providers may process identifiable Customer Data to perform Customer-authorized workflows, evaluate or troubleshoot the Service for Customer, and maintain security. Unless Customer separately agrees in writing, Serviche will not use identifiable Customer Data or identifiable communications to train generalized AI models for use by unrelated customers. This restriction does not limit use of Aggregated and De-Identified Data under Section 9.

9. Aggregated and De-Identified Data

“Aggregated and De-Identified Data” means information derived from Customer Data or use of the Service that has been aggregated, anonymized, or de-identified using reasonable measures so that it does not reasonably identify Customer, an authorized user, or an individual and is not Personal Information under applicable law.

Customer grants Serviche a perpetual, irrevocable, worldwide, royalty-free license to create, use, reproduce, modify, analyze, combine, disclose, distribute, license, commercialize, monetize, and otherwise exploit Aggregated and De-Identified Data for any lawful business purpose, including analytics, benchmarking, research, product development, security, artificial intelligence and machine-learning training, model evaluation, and commercial products and services. These rights survive termination and deletion of identifiable Customer Data.

Serviche will maintain information it treats as de-identified in de-identified form and will not attempt to re-identify it, except as permitted by law solely to test whether de-identification measures are effective. Where required by law, Serviche will contractually require recipients to maintain the information in de-identified form and not attempt re-identification. Nothing in this Section permits disclosure of Customer’s Confidential Information in a form that reasonably identifies Customer.

9A. Shared Systems

9A.1 What is shared. The Service includes a library of operating systems that customers of the Service can view and adopt (“Shared Systems”), such as automated checks, workflows, standard-operating-procedure rules and training lessons. Customer agrees that Serviche may create Shared Systems from the checks, workflows, procedures and training content Customer configures in the Service (“Customer Systems”), and may display aggregate measures of how Shared Systems perform across customers. Shared Systems are Aggregated and De-Identified Data under Section 9.

9A.2 How it is de-identified. Before a Shared System is made available, Serviche removes or generalizes information that identifies Customer, its authorized users, its personnel, its clients or prospects, or any location, and verifies the result with automated checks designed to detect names, contact details, addresses, prices and other identifying details. A Customer System that cannot be verified is not shared. Performance measures are shown only in aggregate, and only when at least three customers other than the contributor use the Shared System; no measure is shown for an individual customer.

9A.3 What is never shared. Serviche does not include in a Shared System, and does not show to other customers: messages, calls, emails or their contents; client, prospect or personnel records; names, phone numbers, email addresses, street addresses or prices; photos, attachments or files; payment or financial information; or any statement that Customer contributed a particular Shared System.

9A.4 Participation. Contributing Customer Systems is part of the Service for all customers. Customer may adopt Shared Systems contributed by others; an adopted Shared System becomes Customer’s own copy, which Customer controls and may edit or remove, and Customer remains responsible for its use under Section 4. Serviche provides Shared Systems as is, without any warranty that a Shared System is suitable for Customer’s business.

9A.5 Removal for legal reasons. If Customer believes a Shared System derived from its Customer Systems must be removed to comply with law, a court order or a contractual obligation, Customer may contact support at the address in Section 24. Serviche will review the request and, where it is supported, withdraw the affected Shared Systems from the library within a commercially reasonable period. Copies another customer already adopted are that customer’s own and are not recalled.

10. Third-Party Services and Integrations

The Service may connect with communications providers, scheduling systems, payment processors, accounting systems, CRM platforms, AI providers, and other third-party services selected or authorized by Customer. Customer authorizes Serviche to exchange information with those services as needed to provide the requested integration.

Third-party services are governed by their own terms and privacy practices. Serviche is not responsible for a third-party service’s availability, security, accuracy, acts, omissions, or changes, except to the extent Serviche is responsible under a DPA for a subprocessor acting on Serviche’s behalf.

11. Acceptable Use

Customer and its authorized users may not use the Service to:

• violate any law, regulation, court order, or third-party right;
• commit fraud, misrepresent identity or authority, or create deceptive communications;
• infringe intellectual property, privacy, publicity, confidentiality, or other rights;
• send unlawful spam, harassment, threats, discriminatory content, or abusive communications;
• upload malware or malicious code, probe vulnerabilities, disrupt the Service, or attempt unauthorized access;
• reverse engineer, decompile, or circumvent technical restrictions except to the extent applicable law prohibits that restriction;
• systematically extract software, prompts, workflows, models, documentation, or other proprietary materials to build or train a competing product;
• use the Service to develop or train a competing model or service without our written permission;
• process protected health information subject to HIPAA, consumer-report information subject to the Fair Credit Reporting Act, payment-card data outside approved payment-provider fields, government identification numbers, account credentials, or other specially regulated data unless Serviche has expressly agreed in writing to support that processing; or
• use the Service for a prohibited high-impact decision described in Section 4.

We may throttle, rate-limit, suspend, or block activity that exceeds documented or reasonable operational limits, indicates scraping or abuse, or threatens the security, stability, performance, or legal compliance of the Service.

12. Fees, Billing, and Taxes

Fees, billing periods, usage limits, minimum commitments, and other commercial terms will be stated in an order form, subscription page, or other written agreement (each, an “Order Form”). Unless an Order Form states otherwise, fees are charged in advance or as incurred, are non-refundable except as required by law, and exclude taxes. Customer is responsible for applicable sales, use, excise, and similar taxes other than taxes on Serviche’s net income.

Subscriptions automatically renew for successive periods equal to the initial subscription period unless canceled before renewal through the available account controls or by written notice. We may change pricing on reasonable advance notice, effective at a future renewal. We will provide any renewal reminder or cancellation notice required by applicable law. Customer authorizes us and our payment provider to charge the payment method on file for amounts due.

13. Intellectual Property, Outputs, and Feedback

The Service, including its software, interfaces, workflows, designs, documentation, models, prompts, trademarks, and technology, is owned by Serviche or its licensors and protected by law (“Serviche Materials”). Subject to these Terms and payment of applicable fees, Serviche grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Term to access and use the Service for Customer’s internal business operations.

As between the parties and to the extent permitted by law, Customer retains its rights in Customer Data and may use outputs generated specifically for Customer. Customer receives no rights in Serviche Materials, third-party materials, or underlying models merely because they are reflected in or used to generate an output. Outputs may not be unique, and other users may receive similar outputs.

If Customer provides suggestions, feedback, or ideas, Customer grants Serviche a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

14. Confidentiality

“Confidential Information” means non-public business, technical, financial, security, product, or other information disclosed by one party (the “Discloser”) to the other (the “Recipient”) that is marked confidential or should reasonably be understood as confidential. Customer Data is Customer’s Confidential Information. Serviche Materials and non-public product information are Serviche’s Confidential Information.

Recipient will use Confidential Information only to perform or exercise rights under the parties’ agreement; protect it using at least reasonable care and no less than the care used for Recipient’s similar information; and disclose it only to personnel, professional advisers, and contractors who need to know it and are bound by confidentiality obligations.

Confidential Information excludes information that Recipient can document was lawfully known without restriction, becomes public through no breach, is received lawfully from another source without confidentiality duty, or is independently developed without use of the Confidential Information. Recipient may disclose information when legally required after giving advance notice where lawful and reasonable assistance at Discloser’s expense.

These confidentiality obligations continue for five years after disclosure, except that trade secrets remain protected for as long as they qualify as trade secrets. Unauthorized use or disclosure may cause irreparable harm for which monetary damages are inadequate, and the Discloser may seek equitable relief.

15. Publicity

Customer grants Serviche a non-exclusive right to use Customer’s name and logo in factual customer lists, on the Service website, and in investor materials. Customer may opt out at any time by emailing c@serviche.com. Serviche will obtain Customer’s prior approval before publishing a quote, testimonial, detailed case study, or performance claim attributed to Customer.

16. Availability and Security

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. Unless an Order Form expressly includes a service-level agreement, no service level or uptime commitment applies.

Serviche will maintain reasonable administrative, technical, and organizational safeguards designed to protect identifiable Customer Data. No method of transmission, storage, or processing is completely secure, and Serviche does not guarantee absolute security. Customer remains responsible for securing its accounts, users, endpoints, credentials, connected systems, and integrations.

17. Suspension, Termination, and Effect

Customer may stop using the Service at any time and may cancel a subscription as provided in the applicable Order Form. Either party may terminate for a material breach that remains uncured 30 days after written notice, except a breach that cannot reasonably be cured may be terminated immediately.

Serviche may suspend access immediately if Customer’s use creates a security, legal, provider-policy, deliverability, or operational risk; we reasonably believe the Service is being used unlawfully or in violation of these Terms; payment is overdue; or continued provision would violate law. When practicable, we will provide notice and a reasonable opportunity to cure.

Upon termination, Customer’s right to use the Service ends and unpaid amounts become due. Sections that by their nature should survive will survive, including Sections 6 through 10 and 12 through 24. Termination does not affect accrued rights. Section 8 governs deletion of identifiable Customer Data, and Section 9 continues to apply to Aggregated and De-Identified Data.

18. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, BETA FEATURES, AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SERVICHE DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

SERVICHE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DATA OR OUTPUTS WILL BE ACCURATE, COMPLETE, UNIQUE, OR SUITABLE; THAT AUTOMATED ACTIONS WILL PRODUCE A PARTICULAR RESULT; OR THAT THE SERVICE WILL DETECT OR PREVENT EVERY ERROR, FRAUD, LOSS, COMPLIANCE ISSUE, OR UNAUTHORIZED ACT. CUSTOMER IS RESPONSIBLE FOR ITS BUSINESS DECISIONS, HUMAN OVERSIGHT, AND USE OF THE SERVICE.

19. Indemnification

19.1 Customer Indemnification

Customer will defend, indemnify, and hold harmless Serviche, its affiliates, and their officers, directors, employees, and agents from third-party claims, regulatory proceedings, damages, judgments, settlements, penalties, fines, costs, and reasonable attorneys’ fees arising out of or relating to: (a) Customer Data or Customer’s instructions; (b) communications or transactions initiated, approved, configured, or conducted on Customer’s behalf, including claims under the TCPA, CAN-SPAM, Telemarketing Sales Rule, or similar laws; (c) Customer’s products, services, personnel, or business operations; (d) Customer’s violation of law, third-party rights, or these Terms; or (e) Customer’s fraud, willful misconduct, or unlawful use of the Service.

19.2 Serviche IP Indemnification

Serviche will defend Customer from a third-party claim alleging that Customer’s authorized use of the core Service directly infringes a validly issued United States patent or registered United States copyright, and will indemnify Customer for damages and reasonable costs finally awarded or agreed in a settlement approved by Serviche.

Serviche has no obligation for claims arising from Customer Data, outputs, third-party services, open-source software, modifications not made by Serviche, combinations not supplied by Serviche, use outside the documentation or these Terms, continued use after notice of alleged infringement, or Customer’s failure to use an update or replacement that would have avoided the claim.

If the Service is or may be subject to an infringement claim, Serviche may procure the right to continue use, modify or replace the affected feature, or terminate the affected Service and refund prepaid fees for the unused terminated period. This Section states Customer’s exclusive remedy and Serviche’s entire liability for intellectual-property infringement or misappropriation claims.

19.3 Procedure

The indemnified party must promptly notify the indemnifying party of a claim, provide reasonable cooperation at the indemnifying party’s expense, and allow the indemnifying party sole control of the defense and settlement. Delay in notice relieves the indemnifying party only to the extent materially prejudiced. The indemnifying party may not settle a claim in a manner that admits fault by the indemnified party, imposes non-monetary obligations on the indemnified party, or fails to fully release the indemnified party without that party’s prior written consent, not to be unreasonably withheld.

20. Limitation of Liability

20.1 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS; OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

20.2 General Cap

EXCEPT FOR EXCLUDED CLAIMS AND THE IP SUPER-CAP BELOW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE, THESE TERMS, AND ALL ORDER FORMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO SERVICHE FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM.

20.3 Excluded Claims

“Excluded Claims” means: (a) Customer’s payment obligations; (b) Customer’s obligations under Section 19.1; (c) Customer’s breach of Sections 6, 8, 10, 11, 13, or 14; and (d) either party’s fraud, willful misconduct, or gross negligence to the extent liability cannot lawfully be limited or excluded. For clarity, Serviche’s obligations under Section 19.2 are subject to the IP Super-Cap and are not Excluded Claims.

20.4 IP Super-Cap

SERVICHE’S TOTAL AGGREGATE LIABILITY UNDER SECTION 19.2 WILL NOT EXCEED THE GREATER OF: (A) TWO TIMES THE FEES PAID OR PAYABLE BY CUSTOMER TO SERVICHE FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM; OR (B) $10,000.

20.5 Allocation of Risk

The limitations in this Section apply to the maximum extent permitted by law, apply in the aggregate and not per claim, and are an essential basis of the bargain even if a limited remedy fails of its essential purpose.

21. Governing Law and Dispute Resolution

21.1 Governing Law

These Terms and any dispute are governed by the laws of the State of New York, without regard to conflict-of-law rules. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement below.

21.2 Informal Resolution

Before filing a claim, the claimant must send written notice describing the dispute and requested relief. The parties will attempt in good faith to resolve the dispute for 30 days after receipt. This requirement does not prevent a party from seeking urgent equitable relief or preserve a claim from an expiring limitation period.

21.3 Binding Arbitration

Except for the matters described in Section 21.4, any dispute arising out of or relating to these Terms, an Order Form, or the Service will be resolved by confidential, binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect. One arbitrator will hear the dispute. The legal seat and venue will be New York County, New York, although hearings may occur remotely by agreement. The arbitrator may award any remedy available in court on an individual basis and will issue a reasoned written award. Judgment on the award may be entered in any court with jurisdiction.

21.4 Court Proceedings

Either party may bring an individual claim in a small-claims court with jurisdiction if the claim qualifies. Either party may seek temporary, preliminary, or other equitable relief in a state or federal court in New York County to prevent actual or threatened misuse of intellectual property, breach of confidentiality, unauthorized access, security harm, or violation of acceptable-use restrictions without waiving arbitration of the underlying dispute.

21.5 Class and Jury Waivers

EACH PARTY MAY BRING CLAIMS ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. TO THE EXTENT A DISPUTE PROCEEDS IN COURT, EACH PARTY KNOWINGLY AND IRREVOCABLY WAIVES TRIAL BY JURY. If the class waiver is found unenforceable for a particular claim, that claim will proceed in court and not arbitration.

22. Changes to These Terms

We may update these Terms as the Service, business, or law evolves. For material changes, we will provide reasonable advance notice through the Service, by email, or another reasonable method. Changes apply prospectively when stated. Continued use after the effective date constitutes acceptance.

We will not use an update alone to retroactively authorize a materially different use of identifiable Customer Data, including generalized AI-model training, where applicable law or our prior commitments require separate notice or consent.

23. General Terms

Order of Precedence. If documents conflict, a DPA controls only for its subject matter, then an Order Form, then these Terms, then incorporated policies or documentation, unless the higher-priority document expressly states otherwise.

Notices. Serviche may send operational and legal notices to the account email address or through the Service. Notices to Serviche must be sent to c@serviche.com and, for notices of breach or legal claims, copied by nationally recognized overnight courier to the address in Section 24. Notices are effective on confirmed receipt.

Assignment. Customer may not assign or transfer its agreement without Serviche’s prior written consent. Serviche may assign the agreement in connection with a merger, reorganization, financing, sale of assets, or transfer of the Service. An unauthorized assignment is void.

Force Majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except Customer’s payment obligations.

Export and Sanctions. Customer will comply with applicable export-control, sanctions, and trade laws and will not use the Service for or on behalf of a prohibited person or in a prohibited jurisdiction.

Independent Parties. The parties are independent contractors. These Terms do not create a partnership, franchise, employment, fiduciary, or agency relationship, except for the limited authority Customer grants Serviche to take configured actions on Customer’s behalf.

No Third-Party Beneficiaries. These Terms do not create rights for any third party.

Waiver and Severability. A waiver must be in writing and is not a continuing waiver. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions remain effective.

Entire Agreement. These Terms, Order Forms, applicable DPA, and incorporated policies are the complete agreement concerning the Service and supersede prior or contemporaneous proposals and communications on that subject.

Electronic Agreement. Electronic acceptance, signatures, and records have the same effect as originals to the extent permitted by law.

24. Contact

Questions about these Terms may be sent to:

Village Home Cleaning LLC d/b/a Serviche

418 Broadway, Suite N

Albany, NY 12207

United States

Email: c@serviche.com

© 2026 Village Home Cleaning LLC. All rights reserved.