Most cleaning companies lose track of one-time customers the moment the job is done. Sergio watches your book, finds the customers who went quiet, and runs the win-back outreach that gets them back on the schedule.
When a one-time customer goes 60 days without rebooking, Sergio checks their history, upcoming appointments, opt-out status and past experience, then enrolls the ones who qualify.
It watches your booking history in BookingKoala, ConvertLabs or Launch27 for one-time customers who have gone 60 days without rebooking, updated every day as the book changes.
Before anyone is contacted, Sergio confirms they have no upcoming appointment, haven't opted out, and had no unresolved bad experience.
Sergio sends a personalized offer, follows up once if there's no reply, and hands your team the customers who are ready to rebook.
Decide how long a customer has to be quiet, which offer they get, and who to leave out. Sergio only enrolls customers who match, so no one gets an offer they shouldn't.
Set the discount or incentive per campaign. Sergio writes it into the outreach and tracks which offers actually bring customers back.
Approve every message before it goes out while you build trust, then flip on Auto-send when you're ready for Sergio to run the campaign on its own.
Every campaign shows how many customers were eligible, contacted, and booked, and the revenue recovered, so you know it's working, not just running.
Let Sergio find them and win them back while your team runs the jobs.